Refund and Returns Policy

Refund & Returns Policy (Wireless Microphone)


Our return and refund policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we can’t offer a full refund or exchange.

1) Eligibility for Returns

To be eligible for a return, the item must be:

  • Unused and in the same condition as received
  • In original packaging with all included accessories (receiver, mic(s), cables, clips, manual, etc.)
  • Free from physical damage, water damage, burns, or mishandling

Not eligible for return:

  • Items showing signs of use, scratches, dents, or missing parts
  • Items returned without original packaging/accessories
  • Products damaged due to misuse, improper handling, or unauthorized repairs
  • Clearance/Final Sale items (if marked as such)

2) Defective / Dead-on-Arrival (DOA) Items

If your microphone arrives defective or not working, contact us within 48 hours of delivery with:

  • Your order number
  • A short video showing the issue
    We will offer a replacement or refund after verification.

3) How to Request a Return

To start a return, email us at support@houmt.com with:

  • Order number
  • Reason for return
  • Photos/videos (if applicable)

Do not send the product back until you receive return instructions from us.

4) Inspection & Refunds

Once your return is received and inspected, we will email you to confirm approval or rejection.
If approved, your refund will be processed to your original payment method within 5–10 business days (bank processing times may vary).

5) Exchanges

We only replace items if they are defective/damaged or verified DOA.
To request an exchange, email support@houmt.com.

6) Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective/incorrect.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping method. We are not responsible for returns lost in transit.

7) Missing / Late Refunds

If you haven’t received a refund yet:

  1. Check your bank/PayPal/card statement
  2. Contact your bank/card provider (processing can take a few days)
  3. If still pending, email support@houmt.com

8) Need Help?

For questions about returns and refunds, contact:
support@houmt.com